Terms and Conditions

Last updated: 3 October 2026
Website: wiinadda.com
Support email: support@wiinadda.com
General enquiries: info@wiinadda.com
Phone / WhatsApp: +91 94141 72222

1. Acceptance of terms

These Terms and Conditions govern your access to and use of the wiinadda.com website, mobile site, applications, account services, sports-related products, casino-style games, promotions, payment services, and related features, collectively referred to as the Service.

By registering, accessing, or using the Service, you confirm that you have read, understood, and agreed to these Terms, together with the Privacy Policy, Responsible Gaming Policy, Bonus Terms, Sports Rules, Refund Policy, and other policies displayed on the website.

If you do not agree with these Terms, do not register, deposit funds, place a bet, play a game, download the application, or otherwise use the Service.

2. Operator and contact details

The Service is operated by Win Adda, with its registered office at Basavanagudi, Bengaluru, Karnataka 560004, India.

For questions, complaints, account support, or legal notices, contact:

Do not publish these Terms until the legal operator name, registered address, licensing information, and complaint authority are completed.

3. Eligibility and location

You may use the Service only if:

  • You are at least 18 years old and meet the legal age requirement applicable where you are located.
  • You have legal capacity to enter into a binding agreement.
  • Your use of the Service is permitted under the laws applicable to you.
  • You are accessing the Service from a permitted jurisdiction.
  • You are acting for yourself and not on behalf of another person.
  • You provide accurate and complete registration information.

You are responsible for checking whether online gaming, sports betting, casino-style games, deposits, and withdrawals are permitted in your location. Access may be restricted by state, country, device, network, or product type.

4. Age verification

The Service is intended only for adults. We may request proof of age and identity at registration, before allowing certain features, or before processing a withdrawal.

If we reasonably believe that an account belongs to a minor, or that a minor has used the account, we may suspend the account while investigating. Any action taken will be handled in accordance with applicable law and our verification procedures.

5. Registration and account creation

To use account features, you must complete the registration process personally and provide accurate information, which may include:

  • Full name.
  • Date of birth.
  • Mobile number.
  • Email address.
  • Residential address.
  • State or country of residence.
  • Payment and verification details.

You must keep your information updated. We may reject an application, request additional information, or restrict access if the information is incomplete, inaccurate, misleading, or cannot be verified.

One person may maintain only one account unless we approve otherwise in writing. Multiple, duplicate, linked, or coordinated accounts may be suspended or closed.

6. Win Adda ID and account security

Your Win Adda ID, username, password, OTP, and security information are personal to you.

You must:

  • Keep your password and OTP confidential.
  • Use a strong and unique password.
  • Never allow another person to use your account.
  • Log out after using a shared device.
  • Notify us immediately if you suspect unauthorised access.
  • Use only your own registered payment method.

You are responsible for activity carried out through your account until you notify us of suspected compromise, unless applicable law provides otherwise.

We will never ask you to share your password or OTP by phone, WhatsApp, email, or social media.

7. Prohibited account use

You must not:

  • Sell, rent, transfer, gift, or share your account.
  • Open or control an account for another person.
  • Transfer funds between user accounts.
  • Use false identity or incorrect documents.
  • Use stolen, unauthorised, or third-party payment methods.
  • Circumvent account, location, wagering, or withdrawal limits.
  • Manipulate a market, game, result, promotion, or platform system.
  • Use bots, scripts, scrapers, cheats, hacks, or automated tools.
  • Interfere with the security, availability, or operation of the Service.
  • Upload malware or harmful code.
  • Harass, threaten, impersonate, defraud, or abuse another user or support agent.
  • Use the Service for unlawful activity, money laundering, fraud, or terrorist financing.
  • Use the Service on behalf of a prohibited person or organisation.

8. VPN, proxy, and location masking

You must not use a VPN, proxy, emulator, remote-access tool, or other technology to hide or falsify your location, bypass a restriction, access a prohibited product, or avoid a security control.

Unexpected location changes, repeated logins from different cities, unusual device activity, or inconsistent account information may trigger a security review. We will handle reviews proportionately and in accordance with applicable law and our published procedures.

9. Identity verification and KYC

We may verify your identity, age, address, payment ownership, source of funds, and account activity. Verification may be required:

  • During registration.
  • Before placing certain transactions.
  • Before processing a withdrawal.
  • When account activity creates a security or compliance concern.
  • When required by law or a payment provider.

Documents may include government-issued identity proof, address proof, bank or payment confirmation, selfie verification, or a verification call.

You must provide genuine, readable, current documents. Do not send documents through unofficial WhatsApp numbers or unverified links.

Incomplete, inconsistent, altered, or false information may cause a transaction or account review. We will process personal information according to the Privacy Policy and applicable law.

10. Deposits

Deposits must be made using a payment method held in your own name unless we expressly permit another arrangement.

Before depositing:

  • Check the minimum and maximum limits shown in the Wallet section.
  • Confirm the payment method and any applicable fees.
  • Review any bonus terms connected with the deposit.
  • Deposit only money you can afford to lose.
  • Keep payment receipts and transaction references.

A deposit is credited only after we receive confirmation from the relevant payment provider. A pending, reversed, failed, or disputed payment may not be credited or may be removed from your balance after investigation.

Your account balance is not a bank account, does not earn interest, and may not be protected by a deposit-insurance scheme.

11. Unauthorised reversals and chargebacks

Do not reverse, dispute, or charge back a valid transaction without first contacting support.

If a payment is reversed, disputed, unauthorised, or charged back, we may:

  • Suspend relevant account activity.
  • Investigate the transaction.
  • Recover the amount and reasonable documented costs.
  • Restrict future deposits or withdrawals.
  • Refer suspected fraud to the appropriate authority where required.

We will not treat a genuine payment error or unauthorised transaction report as misconduct without reviewing the available information.

12. Wallet balance and transaction records

You can review available balance, deposits, withdrawals, bets, rewards, and transaction status through your account dashboard where those features are available.

You must report a suspected error promptly with the transaction ID, date, amount, and relevant supporting information. We may correct a genuine accounting, pricing, settlement, or technical error.

If an amount is credited to your account by mistake, it does not become your property. We may correct the balance after notifying you where reasonably practicable.

13. Sports events, markets, and bets

Sports markets, odds, event times, limits, and availability may change before or during an event.

Before confirming a bet, check:

  • The sport and event.
  • The competing teams or participants.
  • The market and selection.
  • The odds or price.
  • The stake.
  • Any applicable market rule.
  • Whether the bet is pre-match or live.

A bet is accepted only when the platform displays a successful confirmation or the bet appears in your account history. A selection placed in a bet slip is not necessarily accepted.

You are responsible for checking your bet history and reporting an apparent error promptly.

14. Live or in-play betting

Live markets may be suspended, delayed, repriced, or closed during important events. Information displayed on the platform may not be perfectly instantaneous because of data-feed, broadcast, network, or technical delays.

Do not rely solely on a live score, commentary, or third-party information. Review the market status and rules before confirming a live bet.

15. Sports settlement and void bets

Bets are settled using the official result source and the applicable Sports Rules.

A bet may be cancelled, voided, corrected, or refunded if:

  • The event is cancelled or postponed beyond the relevant rule period.
  • The result cannot be verified.
  • The market was displayed with a clear technical or human error.
  • The event or selection was incorrectly described.
  • A system malfunction affected acceptance or settlement.
  • The bet was placed after the relevant event or market had closed.
  • The applicable Sports Rules provide for a void or refund.

The specific settlement rule for each sport or market takes priority over this general section.

16. Casino-style games

Where casino-style games are available, each game may have its own rules, return information, limits, and settlement conditions.

You must read the game rules before playing. Outcomes are not guaranteed, and past results do not predict future results.

We may suspend or review a game where there is a technical malfunction, incorrect game configuration, interrupted data, or evidence that the result cannot be reliably verified. Any correction or refund will follow the applicable game rules and law.

Do not publish a maximum payout, multiplier, or “points” restriction unless it is accurately defined in a separate, clearly displayed Game Rules or Casino Payout Policy.

17. Withdrawals

You may request withdrawal of cleared, eligible funds through the withdrawal method shown in your account.

Before submitting a withdrawal:

  • Complete any required identity verification.
  • Use bank or payment details in your own name.
  • Check the minimum and maximum withdrawal limits.
  • Review any applicable bonus or wagering restrictions.
  • Confirm that the account is not subject to a security hold.
  • Check all details before submitting the request.

We may return funds to the original deposit method or use another verified method where permitted. Additional verification may be required for a different payment method.

Withdrawal processing has two stages: platform review and payment-provider or bank delivery. The final time may vary due to KYC, security checks, payment method, bank processing, weekends, holidays, or applicable limits. We do not guarantee a fixed five-minute payout unless that promise is supported by actual policy and service capability.

18. Minimum withdrawal and limits

The current minimum withdrawal amount, maximum limits, fees, and processing rules must be shown in the Wallet or Withdrawal section before a user submits a request.

If you intend to use a minimum withdrawal of INR 500, publish it consistently across the website and account interface. Do not state a different amount elsewhere.

Any withdrawal limit must be reasonable, transparent, and applied in accordance with applicable law and the published rules. Funds should not be withheld solely because a user requests a legitimate withdrawal.

19. Bonuses and promotions

Promotions are governed by separate terms displayed with each offer. Before claiming an offer, review:

  • Eligibility requirements.
  • Minimum deposit.
  • Qualifying game, sport, or market.
  • Minimum odds, if applicable.
  • Wagering or playthrough requirement.
  • Maximum bonus or winnings limit.
  • Expiry date.
  • Maximum stake.
  • Withdrawal restrictions.
  • Whether the offer can be combined with another promotion.

Bonus funds are promotional credits and may not be immediately withdrawable. We must not describe a bonus as free, guaranteed, risk-free, or cash if material conditions apply.

Promotions may be changed or withdrawn prospectively, but completed qualifying activity should be handled according to the applicable offer terms and law.

20. Responsible gaming

Gaming should be treated as entertainment, not as a way to earn income or recover losses.

You should:

  • Set a budget before playing.
  • Use deposit, loss, stake, or session limits where available.
  • Take regular breaks.
  • Never chase losses.
  • Never borrow money to play.
  • Stop if gaming causes stress or affects your work, relationships, health, or finances.
  • Use cooling-off or self-exclusion tools if you need a break.

To request account self-exclusion, contact support@wiinadda.com from your registered email address and write SELF-EXCLUSION REQUEST in the subject line. The request will be reviewed and implemented according to the Responsible Gaming Policy and applicable law.

Support should not promote continued play to a user who has requested self-exclusion or displayed signs of loss of control.

21. Account suspension and closure

We may restrict, suspend, or close an account where reasonably necessary to:

  • Protect the user, platform, or payment system.
  • Complete age, identity, payment, or compliance checks.
  • Investigate suspected fraud, collusion, manipulation, or unlawful activity.
  • Enforce these Terms or promotion rules.
  • Comply with a legal, regulatory, court, or payment-provider requirement.
  • Correct a technical or settlement error.
  • Respond to a responsible-gaming request.

Where legally and operationally appropriate, we will provide a reason and explain the next available step. We will not use an account restriction to avoid paying a legitimate, cleared balance without a lawful or documented basis.

22. Account closure by the user

You may request account closure by emailing support@wiinadda.com from your registered email address.

Before closure, you should:

  • Stop using the Service.
  • Review pending bets or transactions.
  • Request withdrawal of eligible cleared funds.
  • Resolve any open support issue.
  • Download records you may reasonably need.

Closure does not remove obligations relating to fraud, chargebacks, disputes, taxes, or transactions completed before closure.

23. Inactive accounts

If an account has been inactive for a defined period, we will notify the user before applying any inactivity fee or other action.

Do not include an inactivity fee unless the amount, inactivity period, notice period, and user’s right to withdraw are clearly disclosed before the fee applies. Any fee must comply with applicable law and should not consume a user’s balance without adequate notice.

24. Privacy and data protection

We collect and use personal information to provide the Service, verify accounts, process payments, prevent fraud, provide support, comply with legal requirements, and communicate service updates.

Our collection and use of personal data are described in the Privacy Policy. Users should be able to request information about their data, correction of inaccurate information, and other rights available under applicable law.

Do not send sensitive identity or payment documents to an unofficial email address, social-media account, or unverified WhatsApp number.

25. Communications and marketing

We may send service messages about registration, security, transactions, account status, and policy updates.

Marketing messages will be sent only where permitted and will include an unsubscribe or opt-out method where required. Opting out of marketing will not stop essential account, security, payment, or legal communications.

You may contact us through:

26. Website and APK security

Use only the website and app links published through verified official channels.

We do not ask users to install software from unknown file-sharing sites or to disable device security protections. Android users should keep Google Play Protect enabled and review app permissions before installing an APK.

We do not guarantee that every device, browser, network, or operating system will support every feature.

27. Intellectual property

The Winadda name, logo, design, text, graphics, software, platform arrangement, and other content are owned by or licensed to the operator unless stated otherwise.

You may use the Service for personal, non-commercial purposes. You must not copy, scrape, reproduce, frame, resell, modify, reverse engineer, distribute, or commercially exploit the Service or its content without written permission.

28. Third-party links and services

The Service may contain links to third-party websites, payment providers, communication channels, app stores, sports data providers, or other services.

Third-party services have their own terms and privacy policies. We are not responsible for third-party availability, content, security, fees, processing time, or practices beyond our reasonable control.

29. Service availability and force majeure

We may temporarily suspend or limit the Service for maintenance, upgrades, security reasons, data-feed issues, payment-provider outages, internet problems, regulatory requirements, or events outside our reasonable control.

We will take reasonable steps to restore the Service, but we cannot guarantee uninterrupted or error-free availability.

30. Errors and technical problems

If a technical or human error affects odds, balances, account records, game results, payments, or settlement, we may correct the error and take reasonable steps to restore the affected account to the position that would have existed without the error.

Users must notify support promptly after identifying a suspected error. We will not knowingly use an error to unfairly disadvantage a user.

31. Liability

To the extent permitted by applicable law, the operator is not responsible for losses caused by:

  • The user’s breach of these Terms.
  • Incorrect or outdated user information.
  • Unauthorised access caused by failure to protect login details.
  • A third-party payment provider or bank.
  • Internet, device, network, or telecommunications failure.
  • Events outside reasonable control.
  • Use of an unsupported device or unauthorised application.
  • Decisions made by the user based on odds, results, tips, or platform information.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud, wilful misconduct, or rights that consumers have under applicable law.

32. Complaints

To submit a complaint, email support@wiinadda.com from your registered email address and include:

  • Your name and Win Adda ID.
  • The date and time of the issue.
  • Transaction or bet reference.
  • A clear description of the complaint.
  • Supporting screenshots or documents, excluding passwords and OTPs.

We will acknowledge the complaint and review it under the applicable complaints procedure. Complaints relating to a bet or transaction should be submitted promptly after the event or account entry appears.

Do not state a fixed 28-day response period unless your support process can meet it consistently. Publish the actual acknowledgement, review, escalation, and response times in a separate Complaints Policy.

33. Changes to these Terms

We may update these Terms to reflect changes in the Service, law, security, payment methods, or responsible-gaming requirements.

The updated version will be posted on this page with a new Last updated date. Material changes will be communicated through the website, registered email, or another appropriate channel where required.

Your continued use after an effective date means you accept the updated Terms. If you do not accept the changes, stop using the Service and contact support about closing your account and withdrawing eligible cleared funds.

34. Governing law and jurisdiction

These Terms are subject to the laws that apply to the operator and the user, including any mandatory consumer, gaming, privacy, payment, and dispute-resolution protections.

Before publication, insert the correct governing law and court or dispute-resolution forum after receiving legal advice. Do not copy a foreign governing-law clause, such as Curaçao law, unless the operator is genuinely established and authorised there and the clause is legally appropriate.

35. Severability

If a court or competent authority finds any provision invalid or unenforceable, that provision will be modified or removed only to the extent necessary. The remaining provisions will continue to apply.

36. Entire agreement

These Terms, together with the linked policies and product-specific rules, form the agreement between you and the operator regarding use of the Service.

If a specific game, promotion, payment, or sports rule conflicts with these general Terms, the specific rule will apply to that product or transaction to the extent of the conflict.

37. Contact us

For support, account, payment, or general questions:

18+ only. Use the Service only where legally permitted. Play responsibly. Gaming involves financial risk and outcomes are not guaranteed.