Privacy Policy

Last updated: 3 October 2026
Website: wiinadda.com
Support: support@wiinadda.com
General enquiries: info@wiinadda.com
Phone / WhatsApp: +91 94141 72222

1. Introduction

This Privacy Policy explains how Wiinadda (“we,” “us,” “our,” or “Wiinadda”) collects, uses, stores, shares, and protects personal data when you visit wiinadda.com, create a Win Adda ID, contact support, download or use our Android application, make a payment, or otherwise use our services.

By using our website or services, you acknowledge this Privacy Policy. We aim to provide clear information about what data we collect, why we use it, and how you can exercise your privacy rights.

2. Who is responsible for your data?

The data controller or data fiduciary for your personal data is:

Win Adda
Basavanagudi, Bengaluru, Karnataka 560004, India
Website: wiinadda.com
Email: support@wiinadda.com
General enquiries: info@wiinadda.com
Phone / WhatsApp: +91 94141 72222

Before publishing, replace the placeholder legal entity and address with the real business details.

3. Personal data we collect

We collect only the information reasonably needed to operate the website, manage user accounts, process transactions, provide support, protect users, and comply with applicable obligations.

Information you provide directly

When you register, contact us, submit a form, or use account services, we may collect:

  • Full name
  • Username or Win Adda ID
  • Mobile number
  • Email address
  • Date of birth
  • Residential address, state, or country
  • Account password in protected form
  • Communication preferences
  • Support messages and attachments
  • Transaction references
  • Bank or payment details needed for a deposit or withdrawal
  • Identity verification information and documents, where required
  • Responsible-play or self-exclusion requests

Information collected automatically

When you use the website, application, or related services, we may collect:

  • IP address
  • Browser type and version
  • Device type, operating system, and device identifiers
  • Language, time zone, and approximate location derived from IP address
  • Pages visited, features used, clicks, and session activity
  • Login activity, device information, and security events
  • Referring URL and website performance data
  • Cookies, local storage, and similar technologies

Payment and verification information

Where deposits, withdrawals, KYC, or fraud-prevention checks are available, we may collect or receive:

  • Payment method type and payment status
  • Transaction amount, date, and reference number
  • Bank account holder details required to process a withdrawal
  • Payment-provider confirmations
  • Identity, age, or address-verification information
  • Information needed for fraud prevention, anti-money-laundering checks, and compliance review

We do not ask users to send passwords, OTPs, CVV numbers, full debit or credit card details, or bank-login credentials by email, phone, or WhatsApp.

4. Why we use your data

We may use personal data for the following purposes:

  • Creating and administering your Win Adda ID
  • Verifying identity, age, eligibility, and account ownership
  • Providing account, website, app, sports, gaming, payment, and support features
  • Processing deposits, withdrawals, refunds, and transaction records
  • Detecting fraud, suspicious activity, account misuse, and security threats
  • Enforcing our Terms and Conditions, bonus rules, and responsible-play policies
  • Responding to support requests, complaints, and disputes
  • Sending important service, security, account, or transaction notifications
  • Improving website performance, user experience, and service reliability
  • Measuring traffic, troubleshooting errors, and preventing abuse
  • Sending marketing messages only where permitted and subject to your choices
  • Complying with legal, regulatory, tax, payment-provider, and record-keeping obligations

India’s DPDP framework expects clear notices describing what personal data is processed, the purpose of processing, how users can exercise rights, and how they can raise complaints. Consent must be specific, informed, unambiguous, and based on a clear affirmative action.

5. Legal basis and consent

Where required, we process your data based on your consent, our need to provide the requested service, our legitimate safety and fraud-prevention needs, and applicable legal obligations.

When consent is required, we will request it through a clear action, such as selecting an unchecked consent box or confirming your preference. We will not rely on silence or a pre-ticked box as consent.

You can withdraw consent at any time by contacting us at support@wiinadda.com, changing your account settings where available, or using the unsubscribe link in marketing emails. Withdrawal of consent does not affect processing already completed lawfully, and we may retain data where necessary to meet legal, security, fraud-prevention, payment, or dispute-resolution obligations.

6. Cookies and similar technologies

We use cookies and similar technologies to keep the website working, remember user preferences, protect accounts, understand website performance, and—where you agree—measure marketing and advertising performance.

Cookies may include:

  • Strictly necessary cookies: Required for login sessions, security, fraud prevention, form handling, and core website functions.
  • Preference cookies: Remember language, device, display, and other user settings.
  • Analytics cookies: Help us understand traffic, page performance, navigation, and errors.
  • Marketing cookies: May be used for advertising measurement or personalised promotions only where permitted and with the necessary consent.

You can manage cookies through your browser settings and, where provided, through our cookie-consent banner. Blocking some cookies may affect website functionality.

7. Payments and financial data

Payments may be processed by authorised third-party payment providers. We receive only the information needed to confirm, investigate, reconcile, or support a transaction.

Payment providers may process your information under their own privacy policies and legal obligations. Before making a payment, review the provider’s terms and privacy notice.

We do not store full card credentials unless expressly stated and lawfully supported. Keep your payment information, OTP, UPI PIN, bank login, and account credentials confidential.

8. KYC, verification, and fraud prevention

We may request identity, age, address, payment-ownership, or source-of-funds information when required to provide a feature, process a withdrawal, prevent fraud, meet legal obligations, or protect users and the platform.

Verification information may be reviewed by internal teams or authorised providers working under confidentiality and data-protection obligations. We collect only data reasonably necessary for the verification purpose and apply security controls appropriate to the sensitivity of the information. Gaming platforms handling KYC should limit collection to what is necessary, clearly explain the purpose, and secure information against unauthorised access.[legal500]

9. When we share information

We do not sell personal data. We may share limited data only when necessary with:

  • Payment processors and banking partners
  • Identity-verification and fraud-prevention providers
  • Website hosting, cloud storage, technical-support, and security providers
  • Analytics and performance providers, subject to applicable consent choices
  • Customer-support and communication-service providers
  • Professional advisers, auditors, insurers, or service partners
  • Government bodies, regulators, courts, law-enforcement agencies, or other parties where legally required
  • A buyer, investor, successor, or adviser in connection with a corporate transaction, subject to applicable safeguards

All third parties must handle data only for authorised purposes and according to contractual, legal, and security obligations.

10. Marketing communications

We may send service-related messages about your account, security, payments, verification, policy changes, or support requests. These messages may be necessary to provide the Service.

Marketing messages—such as promotions, bonus updates, offers, or product announcements will be sent only where permitted. You can opt out of marketing by using the unsubscribe link in the email or contacting support@wiinadda.com.

Opting out of marketing does not stop essential service, legal, security, transaction, or account messages.

11. Data retention

We keep personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, protecting against fraud, complying with legal obligations, and enforcing our agreements.

Retention periods vary based on the type of data, purpose, legal requirements, payment-provider rules, and the status of your account. When data is no longer required, we will securely delete, anonymise, or aggregate it, unless a longer period is legally required.

Before publication, add your actual retention schedule for account data, KYC documents, payment records, support records, security logs, marketing consent, and cookies.

12. Data security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure.

Security measures may include encrypted connections, restricted access controls, account verification, audit logging, security monitoring, and staff or provider confidentiality obligations. No internet-based service can guarantee absolute security, so users must also protect their passwords, OTPs, devices, email accounts, and payment credentials.

If a personal-data breach occurs, we will assess the event and take the steps required by applicable law, including notifications where required. India’s privacy framework includes security and breach-notification expectations for covered organisations.

13. Your privacy rights

Subject to applicable law, you may have the right to:

  • Request confirmation of whether we process your personal data
  • Request access to personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of data that is no longer needed, subject to lawful retention requirements
  • Withdraw consent for processing where consent is the basis
  • Opt out of marketing communications
  • Request information about how to raise a privacy complaint
  • Nominate another person to exercise rights where applicable

To make a request, email support@wiinadda.com from your registered email address with the subject line Privacy Request. We may ask for reasonable identity verification before acting on a request.

14. Children and age-restricted services

Wiinadda is not intended for anyone under 18 years of age, or below the legal age required to use the Service in their location.

We do not knowingly collect personal data from minors for gaming or real-money features. If you believe a minor has provided personal data or accessed an account, contact support@wiinadda.com immediately so we can investigate and take appropriate action.

15. International transfers

Your information may be processed in India or in other countries where our service providers, payment providers, cloud providers, verification partners, or support providers operate.

Where international transfers occur, we will take reasonable steps to ensure that the transfer is lawful and that personal data receives an appropriate level of protection.

Before publishing, identify the countries or regions where your hosting, analytics, payment, KYC, email, CRM, and support providers process data.

16. Third-party links

Our website or app may link to third-party websites, payment services, app stores, social-media pages, or partner services. Their privacy practices are governed by their own policies, not this Privacy Policy.

Review the privacy policy of a third party before submitting personal information to it. We are not responsible for third-party content, availability, security, or data-handling practices.

17. APK and mobile application privacy

If you download the Winadda Android application or APK, the app may process device details, app version, crash reports, network information, and security signals needed to provide and protect the app.

Before installing any APK, download it only from the verified official source. Review the permissions requested by the app and do not install files received through unknown links, forwarded messages, or unverified third-party websites.

Before publication, list every Android permission requested by the app and explain why each is needed.

18. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations, or data practices change.

The latest version will be available on this page with an updated date. If a change is material, we may provide additional notice through the website, app, email, or account dashboard where appropriate.

19. Contact and grievance requests

For privacy questions, data requests, or concerns, contact:

Privacy Grievance Officer:
Name: Pulkit Singh
Email: pulkit@wiinadda.com
Address: Basavanagudi, Bengaluru, Karnataka 560004, India.

Include your registered email address, a clear description of your request, and any relevant account or support reference. Do not send passwords, OTPs, CVV numbers, UPI PINs, or bank-login credentials.